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Insights from OpsDog

Thought-leaders in non-technology process improvement.

Management Report Mania

Categories: Best Practices, Workflows

Ever watch a copy machine go berserk and start spewing paper out all over the floor? Would you consider this a model for running your finance department?

Well, the finance department of one Fortune 100 company generates more than 10,000 internal, regularly scheduled management reports. Ostensibly, these are used to decide how to optimize revenue, margins and, ultimately, market value…

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Non-Technology Improvement: The Sci-Fi Solution

When commanders of sci-fi spacecraft give the order to accelerate to light speed they can expect to hear this response from their crews: “Need more power!”

And when senior executives in banking press their organizations to improve operational productivity, they can expect to hear: “Need more technology!”

Yet the sci-fi crews always manage to improvise with their existing technology. The typical bank’s improvement team would do well to do the same…

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The Unbelievable Value of Disbelief

Categories: KPIs & Data, Workflows

“Every man prefers belief to the exercise of judgement.”
– Lucius Annaeus Seneca, Roman Philosopher, 4BC – 65AD

Most business executives will scoff at Seneca’s observation. And they will find it inconceivable that it could apply to them.

But confront those same executives with unpleasant facts about their business. Perhaps a large percentage of their product lines are unprofitable, or many of their internal processes are needlessly complicated. Then you will see Seneca’s statement spring to life…

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Improvements Too Big to See

Categories: KPIs & Data

“A man’s errors are his portals of discovery.” – James Joyce

Scientists, artists, mathematicians and stock traders have long cherished all types of errors as tools for discovery.

Business executives view errors less positively. Executives and employees alike usually interpret errors personally rather than objectively, often getting defensive when these are pointed out. They tend to see errors more as ‘grounds for termination’ rather than ‘portals of discovery’…

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