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Category: Benchmarking

The Hidden Value in Your Intangible Assets

Categories: Benchmarking, Best Practices, Workflows
Author: Bobby Hill

This article from The Lab was featured by Strategic Finance.

Ask senior executives to list the strengths of their companies, and you’re likely to hear: “Our people are our greatest asset.” It’s a cliché that’s too vague to be useful, but adding a few words uncovers an insight capable of unleashing a productivity revolution: “Our people and how they work are our greatest assets.”

That brings to mind another cliché: “Our most valuable assets go down the elevator every night.” And while that statement usually applies to employees going home for the night, the case remains the same when employees leave the company: They take with them the knowledge of how they work. Yet most companies don’t see it as valuable enough to retain…

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The Siren Song of False Precision

Categories: Benchmarking

“Measure with a laser beam, mark with a chalk line, cut with an axe.”
– Anonymous

Have you ever watched an improvement project stall out because someone demanded an impossible level of precision in estimating the results? Typically, the detail requested for the project far exceeds the company’s current practice – and does not affect the decision…

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It’s Time for IT Teams to Digitize Like the Startups Do

This article from The Lab was featured by CIO Magazine.

Many IT leaders are desperately seeking digitization as a way to transform their companies, but century-old, non-technology improvements can produce results that can impact operations across all lines of business…

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